Frequently Asked Questions
Can I cancel anytime? +
Yes, you can cancel your subscription at any time from your account settings. Your access continues until the end of the billing period.
Do unused documents carry over? +
No, document allocations reset each month. Unused documents do not carry over to the next billing cycle.
Is an invoice provided? +
Yes, an invoice is issued within 24 hours of each payment, suitable for government procurement requirements.
What payment methods are accepted? +
We accept Mada, Visa, Mastercard, and STC Pay via the Moyasar payment gateway.
Can I get a refund? +
Refunds are available within 3 days of your first subscription, provided you have not generated any documents. No refunds after generating your first document. To request a refund, contact us at
